Refund & Returns Policy
Because skincare is a personal-care product, opened or used products cannot normally be returned for hygiene and safety reasons.
Damaged or incorrect items
Contact us within 48 hours of delivery if an item arrives damaged, leaking or incorrect. Please keep the packaging and provide clear photos or an unboxing video so the issue can be reviewed.
Approved resolutions
After verification, Elixia Derma may offer a replacement or refund. Approved refunds are generally processed to the original payment method within 5–7 business days; bank processing time may vary.
Minor packaging variation, personal fragrance preference or results that differ by skin type are not treated as product defects.